Reeds Delivery Options

1. Reeds $149 Worry-Free White Glove Delivery
2. Reeds In-Store Pick Up

FAQ

1. Removing Your Old Furniture
2. Damages On Delivery
3. Delivery Tracking
4. Scheduling Delivery
5. Changes to Your Delivery

Reeds $149 Worry-Free White Glove Delivery

Reeds Worry-Free White Glove Delivery
$149 Within 25 miles of Reeds

Get Reeds Worry-Free Delivery for $149 within 25 miles of Reeds and take the worries out of buying furniture. For deliveries more than 25 miles from Reeds, add $3 per mile to the $149 delivery fee for every mile over 25 miles from Reeds.

Reeds Worry-Free Delivery includes much more than just the delivery of your furniture into your home. Many details happen behind the scenes after your purchase to ensure your furniture is ready for you to enjoy when you receive delivery.

Delivery Preparation and Inspection

Once your order is pulled for your Worry Free Delivery, it is inspected for material defects.

Assembly Included

Most furniture comes unassembled from our manufacturers. Included in your Worry Free Delivery is the assembly of your furniture.

Easy Access Required for Delivery

In order to bring your furniture into your home, we require easy access be provided and the space your furniture is to be delivered be clear prior to delivery.

Please Ensure Furniture Will Fit Its Intended Location

Please be sure your furniture will fit in its intended location and can be delivered as special order items are non-cancellable and non-refundable.

Reeds is not responsible if the furniture purchased does not fit or if the furniture cannot be delivered due to delivery constraints.

Please be especially cautious of small hallways and corners when purchasing furniture. Tall backs of sofas or deep depths of sofas can make for difficulty delivering in hallways and areas where there are tight corners.

Please inform your salesperson of any issues before you order your furniture.

Reeds Requires a Safe and Clear Path for Delivery

We require a clear and safe path to deliver your furniture. Please ensure wood floors are protected with blankets or cardboard for delivery. Please clear any pictures off of walls and any furniture or items in pathways to deliver your furniture. Reeds will not be responsible for damage to wood floors, walls or other items on delivery. For deliveries into tight fit areas guests will be required to sign a damage waiver.

Delivery Measuring Guide

Read our helpful guide to make sure your new purchase will fit properly into your home during delivery.

Measuring Guide

Removing Your Old Furniture

Reeds Cannot Move Existing Furniture

Unfortunately Reeds cannot move existing furniture to make room for your new furniture on delivery. Please have the space cleared and ready for your new furniture before delivery.

Furniture Donation

If you have furniture that you would like removed and it is in good condition, consider donating it to the Charities St. Vincent de Paul or Salvation Army. If it is in good condition and with enough notice, they will pick it up from your for free and they will give you a tax donation slip.

St. Vincent de Pauls phone number is 323-224-6280.
Salvation Army phone number is 800-728-7825.

Furniture Disposal

Most trash companies allow a pick up of a large item twice a year with prior arrangement if your furniture is too worn to be donated to a charity.

Damages On Delivery

Damages on Your Worry Free Delivery?

Reeds inspects all furniture prior to delivery on Worry-Free Deliveries, but sometimes accidents happen or the furniture may move or rub in route. If you receive damaged furniture on your Worry Free Delivery and it is able to be repaired, please note the damage on the delivery copy with the delivery team. Our Guest Services Leader reviews these delivery copies and will contact you shortly after the delivery to schedule a repair technician to come to your home to do the repair. If you have not received a phone call within 48 hours of your delivery, please call 818-597-7800.

If our delivery team informs you the item cannot be repaired, please return it with the drivers on delivery. Reeds will arrange for a replacement item to be re-delivered where the re-delivery will be no charge. Please note all damages on your delivery paperwork as you will sign and agree that your furniture is in good condition unless otherwise noted damaged.

Reeds reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery. Reeds employs furniture technicians which can make most furniture look better than new after a repair has been performed. We call the process of repairing or detailing furniture from the manufacturer "deluxing," and is done on Worry-Free Deliveries. Sometimes damage does happen in transit, which is why we schedule in home repair technicians to fix the furniture in your home for your convenience.

Hassle Free In Home Service

Included in your Worry Free Delivery is Hassle Free In Home Service to uphold Reeds 30 Day Limited Warranty. If you require service on your furniture within 30 days of your purchase under Reeds 30 Day Limited Warranty, please call our in store service manager to arrange a service technician to come to your home to service your items.

Because you had your items delivered with our Worry-Free Delivery, our technician will come to your home to service your furniture. If an exchange is needed, there will be no charge for the pickup and redelivery of your furniture. If your furniture needs to be returned to the manufacturer for repair within 30 days of your delivery, we will pick up the item from your home, return it to the manufacturer, and then return it to you at no charge. We aim to provide you a no hassle, Worry-Free experience with no hidden charges or fees.

Delivery Tracking

Once your furniture is loaded onto our delivery trucks, it is routed by delivery stop, the farthest delivery loaded last and the closest delivery loaded first. We call you the night before your delivery to tell you a four hour time window to expect your delivery. The day of delivery you will receive a call 30 minutes prior to delivery.

You can track your delivery from your home by entering either your invoice number or your phone number using our delivery tracker. Enter your order number or phone number below and click find to track your order.

Scheduling Delivery

You may schedule your delivery at the time of purchase or when your furniture is available for delivery by calling 818-597-7800. For special order deliveries, we will notify you within days of receiving your furniture into our warehouse.

All orders must be paid in full prior to scheduling delivery.

Our delivery department is open Tuesday thru Saturday, closed Sunday and Monday.

When scheduling deliveries, please choose a day you will not have prior engagements, as our delivery times cannot be assigned before we route our trucks the day before delivery. Our time frames are non-negotiable, as we load our trucks according to the delivery route. The farthest delivery is routed first, the closest last, in order for the trucks to end near Agoura at the final stop. If you are in an outlying area from Agoura Hills, it is likely your delivery will be earlier in the day. The closer you are to Agoura Hills the more likely your delivery will be later in the day.

The night before your scheduled delivery you will receive a phone call telling you a four hour delivery time window. If you do not answer your phone, a detailed message will be left. You will receive a call from our delivery team 30 minutes prior to your delivery. Please confirm the best number for our drivers to call you 30 minutes prior to your delivery. We begin our deliveries when our store opens at 10:00 am, so morning deliveries do not begin before 10:30 am.

Delivery days to areas outside of 25 miles will be determined on an individual basis. Please contact us for details.

Orders Must Be Paid in Full Prior to Delivery

When scheduling delivery, if your order is not paid in full you will be asked to pay in full via credit card over the phone or you may pay by check in the store. No deliveries can be scheduled for delivery without payment in full.

Changes to Your Delivery

Rescheduling of Deliveries

It is no problem to change your delivery outside of the 24 hour delivery window. Simply call 818-597-7800 to schedule a next best available delivery date for you.

Cancellations and changes to deliveries within 24 hours of delivery are not allowed and will be assessed an additional delivery fee. Our delivery time frames are non-negotiable once routed. Please schedule your delivery on a day where you will not have scheduling conflicts. If you are not able to receive your delivery at the time scheduled and you do not change your delivery date within the 24 hour window, a redelivery fee will be assessed.

30 Day Protection Against Defects

Reeds offers a 30 Day Limited Warranty on items purchased from Reeds to be free from material defects for 30 days after you receive your delivery. This warranty is voided with excessive use, abuse or stains reflecting abuse or by modifying the furniture in any way. For warranty information please see our Warranty page.

Reeds In-Store Pick Up

Pickup Locations and Hours

Pickup available at our Agoura or Oxnard locations.

Pickup hours at Reeds Agoura:
Monday thru Friday 10am to 5:30pm, Saturday 10am to 5:30pm, Sunday 11am to 5:30pm.

Pickup hours at Reeds Oxnard:
Saturday 10am to 5:30pm, Sunday 11am to 5:30pm.
No pickups in Oxnard Monday thru Friday.

What You Should Bring to be Prepared for Your Pickup

Please bring a vehicle capable of safely transporting your furniture. You will need to bring materials to pack and tie down your furniture, including tie downs and rope.

We'll Help You Load Your Furniture

Our team members will help you load your furniture into your car, but for liablity reasons cannot tie it down for you. You are responsible for safely securing your merchandise to your vehicle. Please be sure your items are tied down tight before you exit Reeds to ensure they will not fly out of your vehicle during transport.

Assembly Required

Assembly is required and not included in customer pickups. You will need to assemble furniture picked up at our locations.

Merchandise Transfers to Our Oxnard Location

Please allow at least 3 to 5 days to transfer merchandise to our Oxnard location. Remember, we only offer pickups on weekends in Oxnard, so please plan accordingly. If you need your items sooner, you may pick them up at our Agoura location.

Damages on Pickup

Reeds requests that you inspect every item before removing it from the premises of Reeds as you will sign that you have received your furniture in good condition. If the item is damaged, Reeds will repair the item if repairable or reorder the item if unrepairable. If you notice your furniture is damaged, you have already picked it up, and it is within 24 hours of the pickup, please call the store immediately to have it returned. Please do not bring in damaged furniture that has been picked up without a prior arranged repair order.

Need Service on Picked Up Items?

Reeds offers a 30 Day Limited Warranty on items purchased from Reeds to be free from material defects. This warranty is voided with excessive use, abuse or stains reflecting abuse, or if the item is modified in any way. If you require service on your furniture within 30 days of your purchase, please call our in store service manager to arrange a repair order and service drop off. All furniture picked up from Reeds will be serviced FOB Reeds Agoura, and thus needs to be returned to Reeds Agoura for service.